Pentonville Florist Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Pentonville
As a trusted local Pentonville florist, we are dedicated to providing every customer with premium quality, freshly cut flowers. Whether you are sending a thoughtful bouquet to a friend or brightening up your workplace, our promise is that your flowers will arrive vibrant, beautiful, and long-lasting. We take pride in delighting households and businesses throughout Pentonville with expertly curated arrangements and attentive service.
Freshness Window Guarantee
Your satisfaction is our priority. All our arrangements are guaranteed fresh for a minimum of five days from the time of delivery, provided they are cared for according to the instructions supplied. We carefully select each bloom and prepare your order on the day of dispatch to ensure optimal freshness upon arrival. If you believe your flowers have not arrived as fresh as promised, please contact us within this window so we can resolve the issue swiftly.
Damaged-on-Arrival Policy
Should your flowers or gift items arrive damaged or not in the expected condition, please let us know as soon as possible after receipt, ideally within 24 hours. We may request a photo of the item so we can understand the issue and continue improving our quality standards. When a product is confirmed as damaged on arrival, we offer your choice of a full refund or a prompt replacement, subject to availability. Our aim is to put things right quickly so you can enjoy your flowers as intended.
Refunds & Replacement Options
If you are dissatisfied with your order for any valid reason—whether it is a concern about freshness, damage during transit, or another issue that falls short of our service standards—we are here to help. Depending on the nature of the issue and product availability, you may select from the following options:
- Full refund to your original payment method
- Replacement arrangement of equal or greater value
- Store credit for future orders
Returns and refunds are processed promptly after investigation and verification of the reported issue. Please note that refunds may take a few business days to appear on your payment statement depending on your provider.
How to Raise a Complaint
We strive for total satisfaction with every order, but we understand concerns may arise from time to time. If you have feedback or wish to make a complaint, please reach out within five days of delivery. Providing details of your order, the problem encountered, and photographs where possible allows us to assist you faster. Every complaint is reviewed individually by our dedicated customer support team, who will work with you to resolve matters fairly and efficiently.
Your Trusted Pentonville Florist
Pentonville Florist values the trust you place in us for life’s most important moments. Our reputation in the Pentonville community is built on reliability, quality, and a genuine passion for flowers. Thank you for supporting your local florist. We are always here to ensure your experience with us exceeds expectations—every bouquet, every time.
