Welcome to Pentonville Florist. These Terms and Conditions govern your use of our website for the purpose of purchasing flowers and related products for delivery across Pentonville and nearby areas. By completing an online transaction for flower delivery Pentonville, you acknowledge your agreement to these terms in their entirety. Please read these Terms and Conditions carefully before placing orders via our website.
These Terms and Conditions apply to all customers placing orders through the Pentonville Florist online store, covering flower delivery services available throughout Pentonville and neighbouring locations. By making use of our website and services, you provide your consent to be bound by these terms and any other policies referred to within them.
You may browse and purchase products via our website’s secure ordering process. Upon selecting your preferred flower arrangement or gift, you will be prompted to provide necessary recipient details, delivery address (within Pentonville or surrounding areas), and your contact information.
After confirming your order and making payment, you will receive an order summary on-screen and a confirmation via email. This confirmation acknowledges receipt of your order, but does not signify our acceptance. We retain the right to refuse or cancel any order at our discretion – for example, if the selected items are unavailable, if suspected fraudulent activity occurs, or if delivery is not feasible to your supplied address.
In the event we cannot accept your order, we will notify you and refund any payment collected.
We strive to ensure that all products listed are in stock and accurately described. However, due to the fresh nature of flowers and seasonal variations, some products or particular flower varieties may occasionally be unavailable. Should this occur, Pentonville Florist reserves the right to substitute unavailable items with close alternatives of equal or higher value and similar appearance, without prior notice. Substitutions are made with care to maintain the overall style and value of your chosen arrangement. Where possible and practical, we will attempt to contact you to discuss any significant changes in advance.
All prices shown on our website are stated in Pounds Sterling (£) and include applicable VAT unless explicitly stated otherwise. Delivery charges, if any, are clearly specified at checkout before you finalise your order. We reserve the right to alter product prices and delivery charges at any time, but such changes will not affect orders already placed and confirmed.
Payment for all online orders must be made in full at the time of ordering. Accepted payment methods are those displayed on our website at checkout, which may include credit and debit cards and other secure online payment providers. Your payment details are processed securely, and we do not store your payment card information.
Pentonville Florist endeavours to provide reliable flower delivery throughout Pentonville and the surrounding areas on your chosen date. You must ensure all recipient and delivery address information provided is accurate, complete, and accessible. While we make every effort to deliver on the requested date, delivery times are not guaranteed and may be subject to delays due to circumstances beyond our control (such as weather, traffic conditions, or recipient unavailability).
Should we be unable to complete delivery due to incorrect address details, difficulties in gaining access, or if no suitable recipient can accept the delivery, we reserve the right to either leave the delivery in a secure location, with a neighbour, or to return the items to our premises, at our discretion. Additional delivery attempts or arrangements may be subject to further charges.
If you wish to change or cancel your order, please contact us as soon as possible after placing the order. Amendments or cancellations can usually only be accommodated if your request is received before the item is prepared for dispatch or delivery is in progress. Once orders have been arranged, dispatched, or delivered, amendments and cancellations may not be possible and you may incur cancellation charges.
As flowers and many of our products are perishable and often made to order, your statutory right to cancel does not apply in most cases under the Consumer Contracts Regulations. However, where the law allows, and at our discretion, we may offer a partial refund or credit for valid cancellations received prior to collection or preparation of your order.
Pentonville Florist is committed to delivering high-quality flowers in peak condition. If for any reason you are dissatisfied with your delivered flowers or they arrive damaged or not as ordered, you should notify us as soon as possible—ideally within 24 hours of receipt—with photographic evidence where appropriate. We may require you to return the affected product or provide evidence of the issue, after which we will, at our discretion, offer a replacement, refund, or an alternative resolution.
Because flowers are perishable, we may be unable to accept returns except where goods are defective, damaged, or not as described. General dissatisfaction arising from changes in personal preference or care and storage after delivery is not grounds for return or refund.
You are responsible for ensuring that all information you provide when placing an order—such as delivery address, recipient contact details, and your payment information—is full and accurate. Pentonville Florist shall not be liable for non-delivery or delays resulting from incomplete or incorrect information provided by you. We recommend ensuring someone is available at the delivery address on your chosen date.
It is also your responsibility to ensure that recipients are able to receive fresh flowers (for example, by ensuring unrestricted access, and not requesting delivery to locations such as hospitals or care homes where flowers may not be permitted).
All images, text, product designs, and other content available on the Pentonville Florist website are the intellectual property of Pentonville Florist or its licensors. You may view and use this content only for the purpose of browsing or purchasing through our website. Any reproduction, copying, or use of content for commercial purposes without express permission is strictly prohibited.
To the fullest extent permitted by law, Pentonville Florist excludes all liability for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of this website, the order process, or the delivery of our products. Our maximum total liability for any claim relating to an order, whether in contract, tort (including negligence), or otherwise, shall not exceed the price paid for the products in question.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded by law. This does not affect your statutory rights as a consumer.
We collect and process personal data in accordance with our Privacy Policy and as necessary to fulfill orders, process payments, and provide delivery services. We are committed to protecting your privacy and complying with all applicable data protection law in the UK. Your information will not be shared with third parties except as necessary to process your order or as required by law.
Pentonville Florist will not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay results from events, circumstances, or causes beyond our reasonable control. Such events may include, without limitation, acts of God, natural disasters, acts of government, strikes, civil disturbances, or disruptions to supply or logistics.
We reserve the right to amend these Terms and Conditions from time to time to reflect changes in law, our business practices, or for other valid reasons. The version of the Terms and Conditions in effect at the time of your order will apply to that transaction. It is your responsibility to review these terms before placing an order.
These Terms and Conditions, and any dispute or claim arising from or connected with them (including all non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You and Pentonville Florist both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, your use of our website, or any orders made for flower delivery Pentonville or nearby.
If you have any questions or require clarification about these Terms and Conditions or our flower delivery services in Pentonville and the surrounding areas, please use the online contact form on our website. Our team is always happy to assist you before, during, and after your order.
Note: These Terms and Conditions apply to customers placing online flower delivery orders for Pentonville and all surrounding areas as covered by Pentonville Florist. If you have specific requirements or concerns, please discuss them with us prior to ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pentonville, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pentonville.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
